Managing Sites, Checkpoints, and Patrol Routes

Site Management Overview

Sites are the core organisational unit in GuardianHub. Each site represents a physical location your security firm protects — an office building, shopping centre, construction site, data centre, or residential complex. The site page centralises everything: patrol routes, assigned guards, occurrence book, incident history, compliance documents, and client contacts. A well-configured site means smooth daily operations and effortless ACS audits.

Creating and Configuring Sites

Navigate to Sites in the sidebar and click New Site. Beyond the basic name and address, the configuration options deserve attention. Set the site risk level — this determines default patrol frequency and guard-to-site ratios. Add operating hours if the site has restricted access windows. Upload a site map or floor plan image for visual reference. The site instructions field is where you add arrival procedures, alarm codes (encrypted), key safe locations, and any special client requirements.

• Risk Level: Low (basic patrol), Medium (hourly checks), High (continuous monitoring), Critical (multiple guards, 24/7)
• Postcode-based geofencing so guards can only clock in when physically at the site
• Site contacts: emergency numbers, client representatives, facilities managers
• Site documents: insurance certificates, risk assessments, method statements

Checkpoint Types and Configuration

GuardianHub supports three checkpoint technologies. NFC tags are physical stickers with embedded chips — guards tap their phone on the tag to register a scan. QR codes are printed and placed at each checkpoint — guards scan using the Guard App camera. GPS checkpoints use geolocation — guards confirm arrival when within a configurable radius. Each checkpoint has a name, description, and optional photo to help guards identify the exact location.

Designing Patrol Routes

A patrol route is an ordered sequence of checkpoints with time windows. From the Patrol Setup tab on any site, click Add Route and give it a name like "Night Shift Full Patrol" or "Weekend Reduced Route." Drag checkpoints into the desired order. Set the expected duration between checkpoints and the overall route time window. GuardianHub tracks completion percentage in real time — control room operators see exactly which checkpoints have been scanned and which are overdue.

Scheduling Patrol Requirements

Different shifts may require different patrol patterns. A day shift might need one full patrol every 2 hours, while a night shift requires hourly rounds. Configure patrol schedules per shift type from the Rota Requirements tab. GuardianHub automatically links patrol expectations to published rotas, so guards on shift know exactly when their next patrol is due. Missed checkpoint alerts go to the control room immediately.